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Strategies for Professional Growth · Quiz 1 · Sep 2022

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Questions and published explanations below are available without starting a test. Some questions may not have a published solution yet.

Question 23 MCQ · 0.0 marks

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Source diagram or notation
  1. YES
  2. NO

A published solution is not available for this question yet.

Question 24 SUBJECTIVE · 5.0 marks

Read the case study, then answer the given subquestions that follow in about 200-300 words each. CASE INCIDENT Choosing Your Battles There are situations in which too little conflict can be a problem. Some level of task conflict early in the process of formulating a solution can be an important stimulus to innovation. However, the conditions must be right for productive conflict. In particular, individuals must feel psychologically safe in bringing up issues for discussion. If people fear that what they say is going to be held against them, they may be reluctant to speak up or rock the boat. Experts suggest that effective conflicts have three key characteristics: they should (1) speak to what is possible, (2) be compelling, and (3) involve uncertainty. So how should you “pick a fight?” First, ensure that the stakes are sufficient to actually warrant a disruption. Second, focus on the future, and on how to resolve the conflict rather than on whom to blame. Third, tie the conflict to fundamental values. Rather than concentrating on winning or losing, encourage both parties to see how successfully exploring and resolving the conflict will lead to optimal outcomes for all. If managed successfully, some degree of open disagreement can be an important way for companies to manage simmering and potentially destructive conflicts. Do these principles work in real organizations? The answer is yes.
How would you ensure sufficient discussion of contentious issues in a team? How can you bring unspoken conflicts into the open without making them worse?

    A published solution is not available for this question yet.

    Question 25 SUBJECTIVE · 5.0 marks

    Read the case study, then answer the given subquestions that follow in about 200-300 words each. CASE INCIDENT Choosing Your Battles There are situations in which too little conflict can be a problem. Some level of task conflict early in the process of formulating a solution can be an important stimulus to innovation. However, the conditions must be right for productive conflict. In particular, individuals must feel psychologically safe in bringing up issues for discussion. If people fear that what they say is going to be held against them, they may be reluctant to speak up or rock the boat. Experts suggest that effective conflicts have three key characteristics: they should (1) speak to what is possible, (2) be compelling, and (3) involve uncertainty. So how should you “pick a fight?” First, ensure that the stakes are sufficient to actually warrant a disruption. Second, focus on the future, and on how to resolve the conflict rather than on whom to blame. Third, tie the conflict to fundamental values. Rather than concentrating on winning or losing, encourage both parties to see how successfully exploring and resolving the conflict will lead to optimal outcomes for all. If managed successfully, some degree of open disagreement can be an important way for companies to manage simmering and potentially destructive conflicts. Do these principles work in real organizations? The answer is yes.
    Can you think of situations in your own life in which silence has worsened a conflict between parties? What might have been done differently to ensure that open communication facilitated collaboration instead?

      A published solution is not available for this question yet.

      Question 26 SUBJECTIVE · 5.0 marks

      Read the case study, then answer the given subquestions that follow in about 200-300 words each. CASE INCIDENT Doing My Own Thing Rita Lowe has worked for the same boss for 11 years. Over coffee one day, her friend Sara asked her, “What is it like to work for old Charlie?” Rita replied, “Oh, I guess it’s okay. He pretty much leaves me alone. I more or less do my own thing.” Then Sara said, “Well, you’ve been at that same job for 11 years. How are you doing in it? Does it look like you will ever be promoted? If you don’t mind me saying so, I can’t for the life of me see that what you do has anything to do with the operation.” Rita replied, “Well, first of all, I really don’t have any idea of how I am doing. Charlie never tells me, but I’ve always taken the attitude that no news is good news. As for what I do and how it contributes to the operation around here, Charlie mumbled something when I started the job about being important to the operation, but that was it. We really don’t communicate very well.”
      Analyze Rita’s last statement: “We really don’t communicate very well.” What is the status of communication in this professional relationship?

        A published solution is not available for this question yet.

        Question 27 SUBJECTIVE · 5.0 marks

        Read the case study, then answer the given subquestions that follow in about 200-300 words each. CASE INCIDENT Doing My Own Thing Rita Lowe has worked for the same boss for 11 years. Over coffee one day, her friend Sara asked her, “What is it like to work for old Charlie?” Rita replied, “Oh, I guess it’s okay. He pretty much leaves me alone. I more or less do my own thing.” Then Sara said, “Well, you’ve been at that same job for 11 years. How are you doing in it? Does it look like you will ever be promoted? If you don’t mind me saying so, I can’t for the life of me see that what you do has anything to do with the operation.” Rita replied, “Well, first of all, I really don’t have any idea of how I am doing. Charlie never tells me, but I’ve always taken the attitude that no news is good news. As for what I do and how it contributes to the operation around here, Charlie mumbled something when I started the job about being important to the operation, but that was it. We really don’t communicate very well.”
        Give two examples of how the communication process can be improved and effective in this company. Discuss.

          A published solution is not available for this question yet.

          Question 28 MCQ · 1.0 marks

          In October 2017, President Trump sought to deflect a news story reporting on links between his campaign and Russia by tweeting the following: “Who paid for it, Russia, the FBI or the Dems (or all)?” Trump attempted to diffuse the situation by:
          1. twisting the semantics or meaning of the words.
          2. attempting to create emotional disconnects.
          3. raging about a different topic.
          4. attempting to discredit the source.

          A published solution is not available for this question yet.

          Question 29 MCQ · 1.0 marks

          Select the statement that describes a growth mindset:
          1. I can't improve
          2. I don't want to make a mistakes
          3. I am not good at this
          4. I can't do this yet

          A published solution is not available for this question yet.

          Question 30 MCQ · 1.0 marks

          What is a distinguishing feature of a team?
          1. When team members exhibit individual skills, like when one is numbers- oriented and another is good at written communication.
          2. Synergy, is the process of combining two or more actions that result in an effect that is much more than the total of the individual actions.
          3. Information collection, necessary so that individuals can exchange the information they have with others so that everyone has what they need to do their jobs.
          4. Individual goals, which must be assigned to keep individual players from social loading.

          A published solution is not available for this question yet.

          Question 31 MCQ · 1.0 marks

          What issues must a manager/ leader address when considering the composition of the team?
          1. The right design for the position of team members will hold.
          2. Diversity of team members and inclusivity.
          3. Leadership style and organizational structure.
          4. A common purpose, specific goals, and team efficacy.

          A published solution is not available for this question yet.

          Question 32 MCQ · 1.0 marks

          As per Howard Gardner’s theory of multiple intelligences, intelligence includes:
          1. A permanent change in behaviour as a result of experience.
          2. A set of capabilities that allow an individual to learn.
          3. The capacity of an individual to produce novel/ original answers to products
          4. The ability to produce a single response to a specific question.

          A published solution is not available for this question yet.

          Question 33 MCQ · 1.0 marks

          Consider the following pairs: 1. Naturalistic Intelligence: Ability to recognize and understand the various patterns in nature 2. Spatial Intelligence: Capacity to perceive, understand and use visual information effectively 3. Intrapersonal Intelligence: Ability to understand others and social interactions 4. Interpersonal Intelligence: Ability to understand oneself and know one’s thoughts, emotions, feelings, motives and desires, and how these influence their behaviour. Which of the pairs given above is/are correctly matched?
          1. 1 and 2 only
          2. 1, 2 and 3 only
          3. 1, 3 and 4 only
          4. 1, 2 and 4 only

          A published solution is not available for this question yet.

          Question 34 MCQ · 1.0 marks

          According to Nick Morgan, which of the following is/ are regarded as a “second conversation”?
          1. Nonverbal communication
          2. Inner chatter
          3. Vertical communication
          4. Personal communication

          A published solution is not available for this question yet.

          Question 35 MCQ · 1.0 marks

          Julian Treasure studies sound and advises businesses on how best to use it. He has given the acronym RASA, which is the Sanskrit word for "juice" or "essence." Which one of the following expanded forms of the following acronyms is correct?
          1. Read-Appreciate-Summarize-Appreciate
          2. Receive-Acknowledge-Speak-Act
          3. Receive-Appreciate-Summarize-Ask
          4. Read-Acknowledge-Summarize-Appreciate

          A published solution is not available for this question yet.

          Question 36 MCQ · 1.0 marks

          In people possessing a talent or innate intelligence mindset, what logical conclusion(s) can actually damage their success?
          1. Innate intelligence is responsible for achievement, therefore study is unnecessary.
          2. If they fail, they may not be as talented as people say.
          3. Some people are meant to succeed and some are not.
          4. All of these conclusions may damage the success of people with talent or innate mindsets

          A published solution is not available for this question yet.

          Question 37 MCQ · 1.0 marks

          Which of the following individuals is not showing resilience?
          1. Nurit's wedding cake was dropped just hours before her wedding. She calmly accepted an apology from the person who dropped the cake and made a few phone calls to local bakeries to get a decent replacement.
          2. Doron returned from war and has constant thoughts of suicide. He stays indoors often and does not like to socialize with family or friends.
          3. Avigali contracted a life-threatening illness that crippled her from the waist down. She doesn't let this stop her from competing in the Special Olympics in her wheelchair.
          4. Nancy was born prematurely at only 2 pounds. She is placed in the Neonatal Intensive Care Unit in the hospital for several months and emerges from the hospital as a strong and healthy baby.

          A published solution is not available for this question yet.

          Question 38 MCQ · 1.0 marks

          Consider the following pairs: 1. Inner communication: Unexpressed emotions, imagination 2. Non-verbal communication: Spoken word 3. Horizontal communication: Peers in the same team or across teams 4. Personal communication: Documents, Agreements, Reports, Emails, Messages Which of the pairs given above is/are correctly matched?
          1. 1 and 3 only
          2. 1 and 4 only
          3. 2, 3 and 4 only
          4. 1, 2, 3 and 4

          A published solution is not available for this question yet.

          Question 39 MCQ · 1.0 marks

          Which of the following statements best describes Kaizen?
          1. It is a set of techniques and tools for process improvement.
          2. It is a production method aimed primarily at reducing times within the production system as well as response times from suppliers and customers.
          3. It refers to the set of cognitive, strategic and practical procedures used by designers in the process of designing.
          4. It is a concept referring to business activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers.

          A published solution is not available for this question yet.

          Question 40 MCQ · 1.0 marks

          Which of the following is not a Belbin Team Role?
          1. Thinking roles
          2. Action roles
          3. Leadership roles
          4. People roles

          A published solution is not available for this question yet.

          Question 41 MCQ · 1.0 marks

          Sensitivity to issues related to the meaning of life, death, and other aspects of human conditions refers to
          1. Naturalistic intelligence
          2. Existential intelligence
          3. Bodily-kinesthetic intelligence
          4. Interpersonal intelligence

          A published solution is not available for this question yet.

          Question 42 MCQ · 1.0 marks

          Hayat and Didem were key members of a project team headed by Murat. Hayat was technically competent and understood the project requirements very well, but lacked self-confidence. Didem, on the other hand, was very confident but lacked technical experience and expertise. As Murat was required to take over another project immediately, Hayat was selected as project leader, but Murat continued to devote 20% of his time to this project. After 6 to 7 weeks of taking charge, Hayat begins to feel that she requires some help with her leadership style as the project is getting behind schedule. Murat decides to coach her using a collaborative style. Which of the following is the most appropriate approach?
          1. On the basis of his observations, Murat diagnoses Hayat's problem of lack of assertiveness. He points out this problem and gives her some tips on how to enhance her assertiveness.
          2. Murat shares the personal experience he had faced and solved such problems even when he was much younger and less experienced.
          3. Murat points out that Hayat is ultimately responsible for ensuring project performance and outcomes, and so should come up with solutions rather than problems. He does this with the intention of putting pressure on Hayat to get over her timidity.
          4. Murat sits together with Hayat to generate alternative solutions and encourages Hayat to consider the consequences of each of those alternatives.

          A published solution is not available for this question yet.

          Question 43 MCQ · 1.0 marks

          Shaifali, the manager of a bookstore, prefers to directly point out others' mistakes. Some employees see her communication style as aggressive. Which of the following can cause such a conflict?
          1. Concern over job security
          2. Lack of trust
          3. Differences in work styles
          4. Diversity in the workplace

          A published solution is not available for this question yet.

          Question 44 MCQ · 1.0 marks

          Trivikram and Abhinandan were in a conflict. Trivikram claimed he would give up part of his interests if Abhinandan gave up part of his. This is an example of what type of conflict management style?
          1. Avoidance
          2. Compromising
          3. Collaborative
          4. Competitive

          A published solution is not available for this question yet.

          Question 45 MCQ · 1.0 marks

          Asking "Could you give me an example of what you mean?" is an example of which of the following active listening skills?
          1. Asking clarifying questions
          2. Asking people to share their perceptions
          3. Controlling emotions
          4. Capturing non-verbal cues

          A published solution is not available for this question yet.

          Question 46 MCQ · 1.0 marks

          Emotional intelligence is characterised by
          1. Proficient in problem-solving
          2. Better interpersonal relationship
          3. High abstract thinking ability
          4. Good sense of humour

          A published solution is not available for this question yet.

          Question 47 MCQ · 1.0 marks

          Halime has worked very hard on developing an innovative new approach for carrying out a key project. This needs to be approved at a higher management level in the organization, but senior managers have so far given the idea no more than cursory attention. They have reluctantly agreed to Halime's request for a meeting to discuss this matter. But Halime has just found out that other agenda items have been subsequently included in that meeting, and so she is likely to get just 10 minutes to present her approach. She feels quite sure that senior managers don't feel inclined to change the existing methods, and are merely going through a ritual by making a short time allocation. She approaches you in an emotional and demoralized state. You have been her supervisor before. Though you work in a different part of the organization, she comes to you to be coached once in a while. What will you tell her?
          1. You draw her out so that she can articulate her innovative idea in a clearer manner. Your purpose will be to ensure that she does not sound vague in her meeting and does not get misunderstood.
          2. You agree with her that senior managers are indeed oriented to the status quo and that while she can make efforts, she should not expect results to necessarily flow from those efforts.
          3. You help her see that she should perceive her role as that of an ace salesperson selling an idea to senior managers. You brainstorm with her some effective steps such as to do that so that she approaches the meeting in a calm, confident, optimistic and determined state.
          4. You point out that she may have already lost half the battle by getting demoralized. You point out to her that limiting beliefs and assumptions would be the wrong way of looking at the problem or challenge.

          A published solution is not available for this question yet.

          Question 48 MCQ · 1.0 marks

          Which of the following behavioural patterns would not be a good idea for building good interpersonal relationships at the workplace?
          1. When others have different views, ask questions about their data sources.
          2. Make persistent and unyielding arguments.
          3. Encourage others to explore any gaps in your reasoning.
          4. Make your own reasoning explicit.

          A published solution is not available for this question yet.

          Question 49 MCQ · 1.0 marks

          Being aware of and learning to manage one's own emotional triggers is a way of practising
          1. Self-awareness
          2. Self-esteem
          3. Self-regulation
          4. Motivation

          A published solution is not available for this question yet.

          Question 50 MCQ · 1.0 marks

          The elements that are outside your control and that may concern or affect or interest you indirectly, such as war, pandemic, and economy; fall under
          1. Sphere of influence
          2. Sphere of control
          3. Sphere of unknown
          4. Sphere of concern

          A published solution is not available for this question yet.

          Question 51 MCQ · 1.0 marks

          Consider the following statements regarding Emotional Intelligence: 1. Its presence increases the possibility of success in professional life only. 2. It has no relation to morality. 3. Its aim is to ensure increased influence on individuals or groups. 4. It concentrates on emotional aspects like intuition, conscience, perception, intention etc. Which of the above statements is/are not correct?
          1. 1, 2 and 3 only
          2. 1 and 2 only
          3. 3 and 4 only
          4. 1, 2 and 4 only

          A published solution is not available for this question yet.

          Question 52 MSQ · 1.0 marks

          Which of the following are not ‘information overload’ type barriers to communication?
          1. The information received by a colleague at the workplace is very new.
          2. The information sent to an employee is related to concepts that are not familiar to the employee.
          3. If the information sender’s positive characteristics affect the receiver’s acceptance of a message.
          4. If there is a strong likelihood that the intended receiver will misinterpret due to their emotional state.

          A published solution is not available for this question yet.

          Question 53 MSQ · 1.0 marks

          Studies show that family physicians that listen well produce better outcomes. Listening improves diagnoses, helps doctors see the context of psychological and social issues affecting patient health, and may even help avoid a lawsuit. What advice would you give about listening?
          1. Paraphrase what the speaker is saying.
          2. Ignore body language because it confuses the verbal message.
          3. Prepare a response before the speaker has finished his remarks to appear engaged.
          4. Ask follow-up questions to confirm your understanding.

          A published solution is not available for this question yet.

          Question 54 MSQ · 1.0 marks

          Which of the following statement(s) is/are correct about virtual teams?
          1. The digital tools that help remote teams stay connected can lack the personalization of face-to-face interaction.
          2. The phenomenon of ‘social facilitation’ is absent in virtual teams.
          3. Spontaneous, informal communication—chatting over coffee or in a hallway— is absent and hence lacks team cohesion.
          4. Nonverbal cues are missed when staffs work remotely.

          A published solution is not available for this question yet.

          Question 55 MSQ · 1.0 marks

          How can the principle of the beaver’s way be applied in a working condition?
          1. Controls your own destiny keenly.
          2. Each employee to act as his or her own boss, reaching goals in ways best suited to his or her own personal style.
          3. Wait for the instructions from the leader to know how far they can go.
          4. Collecting seeds, which is worthy to be done!

          A published solution is not available for this question yet.

          Question 56 MSQ · 1.0 marks

          The Gung Ho! approach focuses on:
          1. Sharing of information
          2. Aligning purpose, values, and goals of people and organisation
          3. Multi-level decision making
          4. Celebration of successes

          A published solution is not available for this question yet.

          Question 57 MSQ · 1.0 marks

          Communication misunderstandings can happen due to:
          1. Missing the details in the statement while communicating
          2. Listening to or reading and understanding the statement incompletely
          3. Verbiage
          4. None of these       **Sw Testing** **Section Id :** 64065324002 **Section Number :** 4 **Section type :** Online **Mandatory or Optional :** Mandatory

          A published solution is not available for this question yet.