Strategies for Professional Growth · Quiz 2 · Jan 2024

**General Instructions:** (i) There are two sections in the question paper. All questions are compulsory. (ii) Question numbers 3 to 5 are long-answer type questions each carrying 5 marks. The word limit and marks for each question are mentioned alongside it. The answers can be short and to the point. So, think for 80% of the time and the remaining 20% for typing. Refrain from looking at the neighbouring candidate's screen and reproducing their answers. Such behaviour is easily detectable and may attract penalties. Please be mindful that irrelevant answers, responding with unrelated content or duplicating information already provided in the question paper will not earn you marks. Ensure that your responses are supported with relevant content from the course, incorporating theories and/or suitable examples to demonstrate their application in the given case study/ scenario. (iii) Question numbers 6 to 25, are Multiple choice questions each carrying one mark. Read the instructions carefully and choose the closest and correct option; there is only one right answer for each question.

Based on the Week 5 case study, PEOPLEFIRST INC.: A STAR EMPLOYEE BUT A TERRIBLE MANAGER in the course, answer this question in approximately 150-200 words. Ensure that your responses are supported with relevant content from the course and the case study. Synopsis: PeopleFirst was a management consulting company founded and run by Renne Janssen. Janssen had recently promoted a star employee, Marcela Lopez, to the position of manager. However, Lopez’s first foray into management was turning into a disaster… Lopez’s team lacked psychological safety. Janssen was faced with the challenge of determining how to persuade Lopez to become a more effective manager and how to increase the morale of the employees in Lopez’s team… [PeopleFirst] You had identified components of emotional intelligence that Lopez is strong in. Mention areas in which she could improve and some actions she could take to improve upon these components. Guidelines: Use the 6R framework to advise Lopez on how to improve.

Based on the Week 5 case study, PEOPLEFIRST INC.: A STAR EMPLOYEE BUT A TERRIBLE MANAGER in the course, answer this question in approximately 150-200 words. Ensure that your responses are supported with relevant content from the course and the case study. Synopsis: PeopleFirst was a management consulting company founded and run by Renne Janssen. Janssen had recently promoted a star employee, Marcela Lopez, to the position of manager. However, Lopez’s first foray into management was turning into a disaster… Lopez’s team lacked psychological safety. Janssen was faced with the challenge of determining how to persuade Lopez to become a more effective manager and how to increase the morale of the employees in Lopez’s team… [PeopleFirst] From the case study, what behaviours might indicate that psychological safety was absent in the team led by Lopez? Guidelines: Provide three instances from the case study that you have analyzed and explain why they led to low levels of psychological safety.

Based on the Week 5 case study, PEOPLEFIRST INC.: A STAR EMPLOYEE BUT A TERRIBLE MANAGER in the course, answer this question in approximately 150-200 words. Ensure that your responses are supported with relevant content from the course and the case study. Synopsis: PeopleFirst was a management consulting company founded and run by Renne Janssen. Janssen had recently promoted a star employee, Marcela Lopez, to the position of manager. However, Lopez’s first foray into management was turning into a disaster… Lopez’s team lacked psychological safety. Janssen was faced with the challenge of determining how to persuade Lopez to become a more effective manager and how to increase the morale of the employees in Lopez’s team… [PeopleFirst] Out of the two options available to Lopez — (i) salvaging her career at PeopleFirst or (ii) looking outside — what do you think Lopez must do? Guidelines: Choose an option and justify your response with reasons or suitable examples.

Stages of Team Development Identify each stage of the team based on scenarios from the options below: a. Forming b. Storming c. Norming d. Performing e. Terminating Based on the above data answer the given subquestions.

[Stages of Team Development] After several meetings and facilitated discussions, the team agrees on a cohesive marketing strategy that incorporates elements of both traditional and innovative approaches. Team members start to collaborate more effectively, sharing ideas and supporting each other's contributions.

Stages of Team Development Identify each stage of the team based on scenarios from the options below: a. Forming b. Storming c. Norming d. Performing e. Terminating Based on the above data answer the given subquestions.

[Stages of Team Development] With the marketing campaign finalized and launched successfully, the project team enters a phase of high productivity and efficiency. Team members work seamlessly together, leveraging their individual strengths to achieve the project goals within the set timeline and budget.

Stages of Team Development Identify each stage of the team based on scenarios from the options below: a. Forming b. Storming c. Norming d. Performing e. Terminating Based on the above data answer the given subquestions.

[Stages of Team Development] As the project progresses, disagreements emerge among team members regarding the direction of the campaign. Some team members advocate for a traditional approach, while others propose a more innovative strategy, leading to heated discussions and tension within the team.

What are the key areas where Change Management (a set of ideas, strategies, and skills), can be applied to engage change effectively? 1. During change planning 2. Throughout change implementation 3. Supporting continuous improvement post-change Select the correct option:

As the size of a team _______, individuals are more likely to _______ their effort in contributing towards the task, a phenomenon known as social loafing.

What type of barrier is the use of jargon and technical terminology in communication?

State whether the following statement is True or False: “Communication is the understanding not just of the visible but of the invisible and hidden.”

How does the appearance of business documents, such as emails, letters, memos, and reports, impact communication? 1. It does not affect the receiver. 2. A sloppy appearance can send negative nonverbal messages. 3. A neat and professional appearance enhances readability. Select the correct option:

Which listening approach involves asking open-ended questions, restating content for confirmation, and encouraging further expression?

Caselet: At a large corporation, the CEO implements a new company-wide policy aimed at improving employee well-being. However, as the policy trickles down through the organization, it gets distorted and misinterpreted at various levels. Employees at lower tiers feel disconnected and misunderstood, leading to decreased morale and productivity. Which communication phenomenon is evident in this scenario?

Cultural Strategies Identify cultural strategies used in the given scenarios from the options below: a. Cultural Dominance b. Cultural Avoidance c. Cultural Compromise d. Cultural Accommodation e. Cultural Synergy Based on the above data answer the given subquestions.

[Cultural Strategies] A German automobile manufacturer established a subsidiary in the western region of India. The management team of the subsidiary adopts the local organizational system, including labour practices and management styles, to integrate seamlessly into the Indian market and foster a sense of belonging among local employees.

Cultural Strategies Identify cultural strategies used in the given scenarios from the options below: a. Cultural Dominance b. Cultural Avoidance c. Cultural Compromise d. Cultural Accommodation e. Cultural Synergy Based on the above data answer the given subquestions.

[Cultural Strategies] In a multinational corporation with headquarters in the United States, the American management team holds significant power due to its control over technology and resources. Consequently, they enforce their management system across all branches globally, despite cultural differences.

Which of the following best describes the "elation phase" in the process of culture shock?

_______ occurs when aggregate demand in an economy is more than aggregate supply.

Which of the following statements about opportunity costs is true? 1. The opportunity cost of a given action is equal to the value foregone of all feasible alternative actions. 2. Opportunity costs only measure direct out-of-pocket expenditures. 3. To calculate accurately the opportunity cost of an action we need to first identify the next best alternative to that action. Select the correct option:

Which statement about fixed-rate and variable-rate interest loans is false?

What are the regular payments made by policyholders to maintain their insurance coverage called?

Which of the following income is not included in the term ‘income’?

Which of the following statements reflects the concept of "leading yourself from within"? 1. Recognizing the power of choice in saying yes or no. 2. Exploring possibilities and opportunities beyond. 3. Seeking support or building a support system. Select the correct option:

According to Howard Gardner, who expanded the Multiple Intelligence framework by speculating about the addition of further intelligences, what role does teaching-pedagogical intelligence serve?